Customer Management

In a fast paced, competitive and highly innovative market, management of your customers is essential for survival. At this stage of the business the need for converged systems becomes even more crucial.

Customer satisfaction counts for a lot so being able to manage them effectively becomes a necessity to retain them also.

Harnessing the data for your customer support teams is essential for great customer experience. Throughout the customer life cycle, there are various touch points but delivering a seamless customer experience can maximise profits.

With the use of our converged systems or in an 3rd party integrated approach you can be sure that customer management will be a seamless experience for you and your customers.

  • UNO

    UNO provides a 360 degree view to your business users of all customers' data and complete audit of all the actions taken on the accounts. UNO's harnessed data massively improves business efficiencies as well as reducing your IT stack.
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  • EBilling

    Customers' ability to self-serve, have their billing data electronically organised and for you to promote yourself as a green business are tangible benefits.
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  • KCI

    Customer communication is paramount during the service delivery and customer management stages.
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  • Workflow Management

    Our converged systems perform various automated tasks and workflows are managed throughout the systems. All this is possible through the workflow management module which enables the creation, scheduling and execution of these tasks.
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