Consultation Services

You are not alone in this journey we will help every step of the way. We get to know your business and then help you transform it most effectively to adopt our systems ensuring you get the most benefit from them.

At Crystal ASP we recognise the impact our systems make on business processes and functions. Introduction of any new systems presents an opportunity to look inwards for process improvement as well as process engineering. Our vast knowledge and experience of the telecommunications industry means you are not alone in managing the change. Our consultation services help you manage the impact of change and drive the right benefits through the business in the most effective way. We are in the business to make lasting relationships and our professional and friendly approach will quickly make you warm to our services and systems thus resulting in your staff adapting to the change willingly and with enthusiasm.

All our delivery projects start with the Blueprint stage which involves our consultation team gathering intelligence from the business functions that will be using our systems and will be impacted by them. In most cases we are asked to replace existing systems so at this stage we understand how the current systems are used and the business processes linked to them. For major product developments we use the same approach to capture the requirements necessary in order to provide you with a detailed proposal.The output of this exercise is a very comprehensive Blueprint document including a detailed project plan which is agreed by both parties and forms part of the contract.

During the project delivery stage we will work with your operational and project teams to: