Managed Services

To drive the right efficiencies through your business and concentrate your efforts acquiring and retaining your customers, you can let us manage the systems for you. We have a complete package of services to manage most of the back office activities around our systems and can ensure that all processes are run and monitored. We can work with key members of your business to support your business activities and requirements but take most of the system operations burden away from you.

The backbone of our service offering is our ability to manage the systems for you. A large part of this offering is centred on the tasks related to billing and system support. Our system is capable of billing daily cycles with slick pre and post bill checking and reconciliation processes to ensure your billing is complete and accurate. At the start of our relationship we will agree a set of reports you require from a vast array of billing and reconciliation reports available from us.

Our service for the management of your provisioning and carrier interfaces will depend on the nature of your suppliers and what automation is possible with them.

We have a team of system and process experts who will spend time with you to understand your business and its functions at the start of our relationship. Our managed services setup allows you to spend your efforts on growing your business and tending to your customers’ needs. This bureau styled service is a cost effective way of letting us look after the system and provide you with all the support needed to manage our suite of systems. We also offer project management for product development and enhancements at your request.

Our managed service covers wide ranging activities of which most are automated and come as standard with tasks scheduled to run at times agreed with our customers. We can also agree and cater for bespoke requirements.

Our standard offering features