All solutions
Customer self service portal
Our Self-Serve Customer-Experience suite that is available to all your subscribers.
Savings in paper billing
Self-Serve Customer-Experience suite achieves the right balance between usability and complexity. Quantifiable benefits include increased customer satisfaction, reduction in billing queries, reduced inbound calls and significant savings in paper billing.
Self-Serve Customer-Experience suite is comprised of an end-user portal and electronic invoice-fulfilment module.
Your customers may receive their Invoices via e-mail and/or by pro-actively logging onto the Self-Serve Customer-Experience portal.
Using Self-Serve Customer-Experience portal, customers have the ability to:
- View Bills
- Place & Track Orders
- Raise tickets
- Report against all Services
- Report on Billed/Unbilled charges
- Set up Spend Alerts
- Customise reports to reflect own cost-centres
- Download ad-hoc or pre-canned information to excel
- Make available FAQ’s and marketing messages
