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Customer self service portal

Our Self-Serve Customer-Experience suite that is available to all your subscribers.

Savings in paper billing

e-Billing achieves the right balance between usability and complexity. Quantifiable benefits include increased customer satisfaction, reduction in billing queries, reduced inbound calls and significant savings in paper billing.

e-Billing is comprised of an end-user portal and electronic invoice-fulfilment module.

Your customers may receive their Invoices via e-mail and/or by pro-actively logging onto the e-Billing portal.

Using e-Billing, customers have the ability to:

  • View Bills
  • Place & Track Orders
  • Raise tickets
  • Report against all Services
  • Report on Billed/Unbilled charges
  • Set up Spend Alerts
  • Customise reports to reflect own cost-centres
  • Download ad-hoc or pre-canned information to excel
  • Make available FAQ’s and marketing messages

25 years working with key industry players

  • Crystal partner´s UK Three brand
  • Crystal partner´s Vodafone Ireland brand
  • Crystal partner´s Vodafone UK brand
  • Crystal partner´s Eir brand
  • Crystal partner´s Imagine brand
  • Crystal partner´s Magnet brand
  • Crystal partner´s Magnet + brand

Technology partners

  • Crystal Technology partner´s Huawei brand
  • Crystal Technology partner´s Microsoft brand
  • Crystal Technology partner´s Oracle brand
  • Crystal Technology partner´s Hewlett Packard Enterprise brand

Senior Billing Manager, Vodafone UK

« Business process improvement, IT cost reduction, customer churn reduction and business growth through speedy product launches are some of the benefits we achieved since we installed UNO »

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